Terms & Conditions

 

Please fully read our terms and conditions:

  1. Whilst every care is taken of the dogs undergoing treatment and in the maintenance of the water and equipment, all dogs receive hydrotherapy treatment entirely at their owners’ risk.
  2. Dogs will not be treated without the prior authorisation of their veterinary surgeon.
  3. Dogs with infectious or contagious conditions, such as ear, eye or skin infections, gastric upset, kennel cough and so on will not be treated. Owners are advised to cancel all appointments with at least 24 hours notice, until the condition is clear. Normal cancellation conditions will apply.
  4. When visiting Ashbourne Canine Hydrotherapy Centre you are advised to wear sensible shoes and clothing. The pool room can become very wet during your dog’s swimming session and the floor may become very slippery.
  5. Ashbourne Canine Hydrotherapy Centre cannot be held responsible for any loss or injury to any person or animal, howsoever occasioned, whilst on company premises.
  6. Ashbourne Canine Hydrotherapy Centre cannot be held responsible for any loss or damage to vehicles or personal property, howsoever occasioned, whilst on company premises.
  7. When not undergoing treatment all dogs must be kept under control and must be on a lead at all times both in and out of the pool room. Dogs unable to walk without assistance are not required to be kept on a lead.
  8. We reserve the right to cancel any appointments after such an incident as a dog defecating in the pool or a power cut (example). This is purely for health and safety reasons, as we do not want to risk the safety of any animal/owner. For these reasons please make sure we have a mobile contact.
  9. Owners are requested not to feed their dogs for at least 3 hours before attending an appointment, and to ensure the dog has emptied its bowels before arriving. A charge of £30.00 will be made for dogs that defecate in the pool (as we may have to close the pool in order to remove it).  We also advise not to feed your dog for approximately I hour after swimming.
  10. Please ensure your dog has a clean coat prior to swimming. Unless previously arranged, we do not have available time to bath dogs before swimming. We reserve the right to refuse to swim any dog with a dirty coat. Please note, the full swimming cost will be charged in such circumstances.
  11. Ashbourne Canine Hydrotherapy Centre reserves the right to use video footage and photographic stills taken during sessions.
  12. It is the owner's responsibility to poop-a-scoop after their dogs, whilst on company premises and its surrounding environment.
  13. Owners are required to notify Ashbourne Canine Hydrotherapy Centre if, during a course of treatment, the dog's injury or condition worsens, or if the veterinary surgeon advises that the treatment is stopped or suspended.
  14. Ashbourne Canine Hydrotherapy Centre reserves the right to refuse treatment to any dog.
  15. All treatment, including sessions being part of an insurance claim, must be paid for on the day of treatment.
  16. Session fees will be charged in full if an appointment is broken or cancelled without 24 hours notice.
  17. Ashbourne Canine Hydrotherapy Centre will require seeing the vaccination certificate prior to commencement of treatment.
  18. Bitches in season will not be able to attend sessions until their season has finished.
  19. Our Centre is not the ideal environment for young children.  Should it be necessary for owners to bring children, in the interests of health and safety they must remain with the accompanying adult at all times whilst on the premises.
                                                   THIS LIST IS NOT EXHAUSTIVE

 

DATA PRIVACY NOTICE

What This Privacy Notice Covers

Ashbourne Canine Hydrotherapy Centre is committed to protecting your personal information. In this notice, references to ‘we’ or ‘us’ means Ashbourne Canine Hydrotherapy Centre. This notice explains how we collect and use the personal data about you.

What is Personal Data

Personal data relates to a living individual who can be identified from that data. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”). 

Who We Are

 

Ashbourne Canine Hydrotherapy is a rehabilitation centre for dogs providing hydrotherapy and physiotherapy. We are also distributors of raw dog food. 

Information We Gather

 

As a customer you will give us information.  This information may include your name, postal address, email address, phone number and details of your dog including full medical history.  We also gather CCTV recordings of our car park.

How We Use Your Information

 

We rely on legitimate interest basis to use your personal information which includes explicit consent. We may use your information for a number of purposes including the following:

·         Compliance with legal, regulatory and corporate governance obligations and good practice

·         Feedback information to your vet

·         To provide you with information about our work or our activities that you have agreed to receive

·         Ensure we know how you prefer to be contacted

·         Keep a record of your relationship with us.

We will use the information you give us to perform services you have requested such as Canine Hydrotherapy/ Physiotherapy

Information Sharing and Disclosure

We may share your information with certain third parties, for example your vet and/or your pet insurers and other professionals treating your pet.

Keeping Your Records

We will keep your personal data for as long as it is necessary to maintain records and provide you with one or more of our services. In accordance with current legal requirements we retain data for a period of five years.

How We Store Your Information

We store your information on paper records, online systems and in exchange of emails.

Your Rights

You have the right to have any inaccuracies corrected, amended or deleted. If you request certain information that you have provided to be deleted this may prevent us from maintaining adequate records in order to provide a service to you or keep you informed of our activities.

 

You also have the right to request details of personal information we hold and in which case you must contact us.